We ship domestic packages via United Parcel Service or United States Postal Service. UPS cannot deliver to post office boxes; please use a physical address or select USPS.
For international orders we use UPS and the United States Postal Service. Please contact us if you have any trouble placing an international order! For INTERNATIONAL recipients: If you are purchasing Pipes or Punties please contact us for shipping information. International orders may be subject to import fees, customs duties, value added taxes (VAT), etc. These fees are the responsibilty of the recipient.
Please inspect your order for possible damage when you receive it. If your order is damaged, save the packing materials and notify the carrier immediately. And please let us know as well.
Refunds and Returns
If for some reason you don’t like your purchase, we will gladly refund you if it has not been more than 30 days since the date of your invoice. Otherwise we will give you a credit for the amount of the original purchase minus the shipping. You are responsible for return shipping charges. Sorry, we cannot give refunds on special orders.
Don’t hesitate to ask!
Phone 530 342-1970
Fax 530 342-0771
Mail 24 Bellarmine Court, Suite 1
Chico, CA 95928